Virtual Quality Control – Getting it right in a pandemic
Updated: Oct 27, 2020
Our mission to delight our clients and exceed their expectations has been a fundamental and constant goal at Maiden Stone, and Quality Control (QC) has always been a critical factor in meeting that objective.
The current limitations and restrictions on physical travel have meant retooling our QC measures for the virtual world to maintain our strict standards. We have leaned heavily on our factories, and local inspectors whenever and wherever possible, to provide photos, videos, and checklists to ensure that all of the following practices are met and our QC level remains at pre-pandemic levels:
1. Randomly selected dry-lay
2. Adherence to the approved submittal samples
3. Accuracy of fabrication per the approved shop tickets
4. Excellence in crating and packing
As the world changes in ways no one could have predicted, be assured that the Maiden Stone team is adapting and adjusting quickly. Our unwavering goal is to provide our clients with the most seamless and friction-free experience possible at every point in the process—from the initial inquiry through to the delivery of superior products at the job-site.